Senior Customer Complaints Specialist
Core
Senior specialist handling complex customer complaints, coordinating outsourced teams, and driving process improvements for Digital Banking operations.
Role type
Senior IC customer complaints specialist
Builds
Optimized complaint management workflows and reporting for Digital Banking
Domain
Banking / Financial Services
Deliverable
dashboards & analysis
Required skills
Complex complaint handling, Operational coordination, Process improvement, Stakeholder influence, Trend analysis, German fluency, English fluency
Preferred skills
Banking experience, Spanish language skills
Technologies
None stated
Responsibilities
Independently handle complex customer complaints and develop solutions, Coordinate day-to-day operations for outsourced complaint management teams, Identify and optimize workflows and escalation procedures, Analyze recurring complaint drivers and prepare reports
Seniority
Senior, hands-on IC