Incident Administrator with French
Core
Manage payment incidents, act as spokesperson for Global Transaction Payment Services during production instances, and establish protocols to improve incident perception and stability.
Role type
Senior Incident Administrator (IT Service Management)
Builds
Incident response infrastructure and protocols for Global Transaction Banking
Domain
Financial Services / Global Transaction Banking
Required skills
Incident response, ITIL, stakeholder management, risk assessment, data analysis, change management, IT support lifecycle management, protocol documentation, prioritization, technical monitoring
Preferred skills
Global Transaction Banking product knowledge, high-pressure environment adaptability, problem-solving
Technologies
ITIL, incident response infrastructure, IT support ticketing systems
Responsibilities
Manage payment incidents by ensuring stakeholder presence and maintaining partner communication; Act as spokesperson during production instances to arbitrate priorities and identify impacts; Establish privileged links with business lines to understand needs; Produce documents outlining incident protocols; Prioritize incidents based on urgency and business fluence; Log incidents and resolutions to prevent recurring malfunctions; Detect needs for stability and robustness for technical teams; Interact with users throughout the incident lifecycle from impact assessment to closure.