Support Specialist (Billing&Payments)
Core
Operational role in the payments direction focusing on billing, payment infrastructure, fraud, and chargebacks.
Role type
Support Specialist (Billing & Payments)
Builds
Payment infrastructure and fraud detection systems for a venture builder's portfolio of consumer businesses.
Domain
Fintech / Payments / Fraud Prevention
Required skills
Payment processing knowledge, Fraud pattern analysis, Chargeback lifecycle management, Incident investigation, SLA management, Ticket-based system usage, Stakeholder communication
Preferred skills
Experience with failed payments and refunds, Zendesk or similar ticket systems, Process improvement initiatives
Technologies
Ticket-based systems (Zendesk or analogues) (via careerplan.io/jobs/681ea5c9-f8ce-4ca3-8bd7-d9c189758587-support-specialist-billingpayments-at-skelar)
Responsibilities
Monitor payment infrastructure and key metrics; Handle payment incidents (failed payments, refunds, disputes/chargebacks); Investigate complex payment cases (unauthorized payments, suspicious transactions); Communicate with users regarding payment issues; Analyze fraud patterns; Interact with stakeholders (product, support, payments, compliance)
Seniority
Individual Contributor, Operations