Customer Success Manager
Core
Manage a portfolio of strategic and enterprise customers as a trusted advisor to ensure they realize measurable business value from the Strategy AI-powered enterprise analytics platform.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer adoption, usage, and value realization for enterprise analytics and AI platform
Domain
Enterprise Analytics / AI / Financial Technology
Required skills
Strategic account management, stakeholder engagement, customer lifecycle management, technical advisory, QBR facilitation, renewal and expansion support, adoption driving, risk management
Preferred skills
Experience with enterprise analytics platforms, data infrastructure knowledge, SaaS environment expertise
Technologies
Enterprise analytics platforms, AI capabilities, scalable enterprise architecture
Responsibilities
Serve as primary point of contact for strategic accounts; Develop customer success plans and KPIs; Conduct Quarterly Business Reviews; Guide onboarding and adoption; Act as technical advisor for deployment and scalability; Partner with Sales for renewal and expansion; Identify risks and opportunities for value increase
Seniority
Senior, hands-on IC