Reservations Specialist
Core
Handle reservations from Contracted and Non-Contracted Travel Agents and Tour Operators, ensuring seamless booking processes and delivering exceptional customer service to partners.
Role type
Reservations Specialist (Hotel Operations)
Builds
Booking records and rooming lists for hotel properties
Domain
Luxury Hospitality / Hotel Operations
Required skills
Reservation system management, multi-channel communication, availability management, policy adherence, problem resolution, time management, attention to detail, telephone skills, OTA familiarity
Preferred skills
SynXis knowledge, LQA Reservations Standards knowledge, Gym facility access
Technologies
Opera Cloud, SynXis, Online Travel Agencies
Responsibilities
Handle inquiries via phone, email, or other communication channels; verify arrival docs & rooming lists; identify opportunities to sell higher room categories; collaborate with Front Office, Sales, and Marketing departments; resolve complex issues by escalating to managers.
Seniority
Mid-level, hands-on IC