Business Travel Consultant - Brazilian-Portuguese - Late Shifts
Core
Frontline travel support specialist resolving customer issues and managing bookings for the Navan platform.
Role type
Senior IC customer support agent (travel)
Builds
Customer satisfaction and operational stability for Navan's travel platform
Domain
Travel technology / Customer support
Deliverable
client delivery
Required skills
Air/rail/hotel booking management, GDS systems (Sabre/Amadeus/Galileo), multi-channel support (chat/call/email), SLA adherence, self-service guidance, global compliance, stakeholder feedback
Preferred skills
Travel industry best practices, multitasking, independent troubleshooting
Technologies
Gmail, Zendesk, Slack, Salesforce
Responsibilities
Handle hotel, flight, car, and rail bookings; Guide customers in self-service options; Respond to inquiries via chat, calls, and emails; Maintain up-to-date knowledge on suppliers and destinations; Provide feedback to product and engineering teams
Seniority
Mid-level, hands-on IC
