Senior Technical Support Engineer, Observe by Snowflake
Core
Senior Technical Support Engineer for Observe by Snowflake, an AI-powered observability platform, serving customers in the APAC region by resolving complex technical issues and driving customer success.
Role type
Senior Technical Support Engineer (Hands-on IC)
Builds
AI-powered observability platform (Observe) for enterprise-scale telemetry troubleshooting
Domain
Cloud Observability / SaaS / AI
Deliverable
client delivery
Required skills
Linux/Unix/macOS/Windows OS, Python/Bash scripting, Cloud platforms (AWS/Azure/GCP), Kubernetes troubleshooting, Distributed systems debugging, Technical documentation, Stakeholder collaboration
Preferred skills
Prometheus/Grafana/Jaeger/Loki, OpenTelemetry, Terraform, CI/CD tools, SQL/NoSQL/Data warehousing
Responsibilities
Resolve high-impact technical issues via phone/email/chat, Troubleshoot complex platform and environment issues, Partner with engineering on performance optimization, Design and build AI skills for support productivity, Own high-priority escalations, Create technical documentation, Act as technical liaison for product insights, Participate in on-call rotation, Contribute to process improvement and automation, Mentor junior support engineers
Seniority
Senior, hands-on IC
