SMB Account Specialist, EDU
Core
Account Manager for Small-to-Medium (SMB) partner institutions in the Higher Education sector, focusing on client engagement, retention, and value maximization.
Role type
Senior IC Account Manager (EDU)
Builds
Scalable account management strategies and client success outcomes for SMB EDU partners
Domain
Higher Education / Payments
Deliverable
client delivery
Required skills
data analysis, client relationship management, strategic planning, issue resolution, cross-functional collaboration, onboarding support, contract management
Preferred skills
Higher Education industry experience, Salesforce proficiency
Technologies
Salesforce
Responsibilities
Execute scalable account management strategies to protect and grow existing accounts; Utilize data to identify new revenue opportunities; Collaborate with Sales to close new product opportunities; Support new client onboardings and product deployments; Resolve operational challenges with Client Operations; Represent the company at webinars and events; Support team onboarding and development.
Seniority
Mid-level, hands-on IC