Agent de réservation
Core
Handle individual reservations, manage incoming calls, and process guest requests while adhering to hotel commercial and yield policies.
Role type
Reservation Agent
Builds
Individual room bookings and guest confirmations
Domain
Hospitality / Hotel Management
Required skills
Telephone communication, reservation management, email management, sales, attention to detail, relationship management
Preferred skills
English (fluent), Spanish (plus)
Technologies
Opera, Guestonline, Spabooker, D-Edge, Outlook, Word
Responsibilities
Answer incoming calls, take individual reservations, verify and send confirmations, manage email inquiries, review reservation files, sell room categories at optimal rates
Seniority
Entry-level to Mid-level