Room Reservations Agent - On Call
Core
Answering incoming calls to sell and reserve hotel rooms across multiple properties in a high-volume call center.
Role type
Customer service agent (hotel reservations)
Builds
Room reservations and guest services for multiple hotel properties
Domain
Hospitality / Hotel industry
Deliverable
product features
Required skills
Call center operations, hotel rates and policies knowledge, customer complaint resolution, report compilation, multitasking, flexible shift work
Preferred skills
Hotel industry experience