IT Infrastructure Service Desk Agent
Based in India
Core
Provide 1st line IT support for over 20,000 users across 500 sites in Europe, handling Microsoft 365, Windows 10/11, identity, access management, printing, and patching.
Role type
Service Desk Engineer (1st line support)
Builds
IT support services for laboratories, offices, and VIP users
Domain
IT Infrastructure / Enterprise Support
Required skills
Microsoft 365 troubleshooting, Windows 10/11 support, Identity & Access Management, Ticketing system management, Escalation management, Documentation
Preferred skills
Windows Server, Active Directory, Networking, BMC Helix, ITIL Foundation, Azure, SCCM, Intune, Windows Patching
Technologies
Microsoft 365, Windows 10/11, Windows Server, Active Directory, BMC Helix, Azure, SCCM, Intune