Help desk
Core
Providing frontline technical support for end-users in a cloud-based environment using Microsoft tools.
Role type
Help Desk Technician
Builds
IT support services for internal company users
Domain
IT Infrastructure / Cyber Security
Required skills
Windows OS, Microsoft 365, Active Directory, Microsoft Entra ID, Endpoint Central, CrowdStrike, Cloudflare, ticketing systems
Preferred skills
Military IT experience, PC Technician experience
Technologies
Microsoft 365, Teams, Outlook, OneDrive, SharePoint, Endpoint Central, CrowdStrike, Cloudflare, Active Directory, Microsoft Entra ID
Responsibilities
Provide technical support for hardware, software, network, and printer issues; Install, configure, and maintain workstations, laptops, desktops, monitors, and peripherals; Manage user accounts, permissions, and troubleshooting in Microsoft 365 and Teams; Manage device deployment and software updates via Endpoint Central; Handle security system issues related to CrowdStrike and Cloudflare; Onboard new employees and prepare equipment; Process offboarding procedures; Document and manage incidents in the ticketing system while adhering to SLAs.
Seniority
Junior to Mid-level, hands-on IC