Technical Support Engineer L1
Core
Provide first-level technical support for hardware, software, connectivity, video telematics, and platform issues to customers, drivers, and administrators.
Role type
L1 Technical Support Engineer
Builds
Resolves customer and internal stakeholder issues via defined procedures
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting, customer service, technical support tools (Zendesk, Jira, Confluence, Salesforce, ServiceNow), communication
Responsibilities
Diagnose problems, resolve issues within defined procedures, document interactions, escalate complex cases (via careerplan.io/jobs/744000153867897-technical-support-engineer-l1-at-sutherland)