Junior Technical Support Specialist
Core
Respond to customer inquiries and troubleshoot basic technical/operational issues for a global data MVNO and IoT services provider.
Role type
Junior Technical Support Specialist
Builds
Customer support operations for enterprise connectivity and IoT services
Domain
Telecommunications, Mobile Networks, IoT
Deliverable
client delivery
Required skills
Technical troubleshooting, Ticket management, SLA adherence, English communication, Knowledge base documentation
Preferred skills
Telecommunications background, Mobile technologies, IoT interest, Customer support experience
Technologies
Zendesk
Responsibilities
Respond to customer inquiries via Zendesk, Troubleshoot basic technical issues, Log and classify tickets, Escalate complex issues, Maintain professional communication, Contribute to knowledge base
Seniority
Junior, entry-level IC (via careerplan.io/jobs/46-00E-A5-532-junior-technical-support-specialist)