Junior Technical Support Specialist
Core
Respond to customer inquiries and troubleshoot basic technical/operational issues for a global data MVNO and IoT services.
Role type
Junior Technical Support Specialist
Builds
Customer support operations for enterprise data usage management and IoT connectivity
Domain
Telecommunications, Mobile Technologies, IoT
Deliverable
client delivery
Required skills
Zendesk, ticket logging and classification, SLA adherence, technical troubleshooting, English communication (via careerplan.io/jobs/46-00E-22-66F-junior-technical-support-specialist)
Preferred skills
Telecommunications background, mobile technologies, IoT, customer support experience
Responsibilities
Respond to customer inquiries via Zendesk, troubleshoot basic technical issues, log and classify tickets, escalate complex issues, maintain knowledge base documentation
Seniority
Junior, entry-level IC