Sr Customer Success Manager ( Armis/ Veza)
Core
Senior Customer Success Manager acting as a business liaison and technical expert to drive security posture improvements and platform adoption for enterprise customers.
Role type
Senior IC Customer Success Manager (Technical/Security)
Builds
Customer success plans, deployment configurations, adoption programs, and reusable playbooks/templates.
Domain
Cybersecurity, OT/ICS, Healthcare Technology, IT Infrastructure
Required skills
Customer success management, technical account management, network engineering/architecture, service delivery, risk mitigation, stakeholder management, AI tool usage, mentoring, cross-functional collaboration
Preferred skills
Healthcare/ICT device knowledge, IoT security, scaled customer success models, Portuguese proficiency
Technologies
Armis, Veza, AI tools, network protocols (OT/ICS, biomedical, IT)
Responsibilities
Own customer portfolio as primary point of contact; build and drive security-focused success plans; guide customers through adoption and independent platform operation; identify risks and drive mitigation; partner with Sales on renewals and growth; design scaled programs and build reusable playbooks; mentor junior CSMs.
Seniority
Senior, hands-on IC with mentorship responsibilities