Help Desk Support Analyst (Entry-Level)
Core
Provide Tier I and Tier II technical support for desktop computing systems, hardware, software, and peripherals to end users at the Defense Health Agency.
Role type
Entry-level Help Desk Support Analyst
Builds
Operational continuity for Defense Health Agency medical systems
Domain
Government / IT Support
Deliverable
client delivery (via careerplan.io/jobs/744000153789294-help-desk-support-analyst-entry-level-at-link-solutions-inc)
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity troubleshooting, Windows OS support, ticketing system management, account management, physical equipment handling
Preferred skills
Bachelor's degree in CS/IS/IT, DoD environment experience, complex issue diagnosis, self-motivation, VIP user support
Technologies
Microsoft Windows, Microsoft Office 365, ticketing systems