IT Support - Deskside Tier 2
Core
Provide Tier 2 escalation support for hardware and software systems, including VDI, networking, and end-user equipment for executive VIPs.
Role type
Senior IC IT Support Technician (Deskside Tier 2)
Builds
Hardware and software support solutions for U.S. Federal Government agencies
Domain
Federal Government IT Infrastructure
Required skills
Active Directory, VDI (VMWare), Network+ or MCP/MDA-100, HDI-CSR, hardware troubleshooting, software troubleshooting, ticketing systems, VTC/VOIP support, thin-client management (via careerplan.io/jobs/79-00B-2C-865-it-support-deskside-tier-2)
Preferred skills
Office 365, project deployment testing, asset logistics coordination
Responsibilities
Escalate Tier 1 tickets, troubleshoot hardware/software on-site and remotely, manage VDI and network devices, document incidents in ticketing systems, coordinate asset movement, support VIPs with white-glove service
Seniority
Mid-level, hands-on IC