SME Account Manager
Core
Oversee a portfolio of SME accounts globally to drive renewals, retention, and revenue growth through consultative sales and pipeline management.
Role type
Account Manager (SME)
Builds
Price reporting, events, and intelligence services for global commodities markets
Domain
Commodities (agriculture, forest products, metals, mining, energy)
Required skills
Account management, client retention, revenue growth, pipeline management, upselling, cross-selling, negotiation, lead qualification, pricing strategy, new business development
Preferred skills
Fast-paced environment adaptability, team collaboration, open-mindedness, curiosity, resilience
Technologies
CRM systems
Responsibilities
Manage high-volume SME account portfolio ensuring smooth renewals and client satisfaction; Drive year-over-year revenue growth through renewals and growth opportunities; Manage sales pipeline via calls and emails to ensure timely engagement; Identify upselling and cross-selling opportunities to maximize account value; Lead pricing discussions and renewal negotiations; Qualify inbound and internal leads within SLAs; Conduct consultative discovery to position relevant products; Convert qualified leads into first-year customers; Nurture early-stage prospects to build future opportunities