Field Service Engineer
Core
Manage customer technical relations and ensure system reliability for da Vinci® Surgical Systems in an assigned territory.
Role type
Senior Field Service Engineer (Medical Devices)
Builds
Robotic surgical systems (da Vinci®)
Domain
Healthcare / Medical Robotics
Deliverable
physical/clinical work
Required skills
Troubleshoot complex electro-mechanical systems, Pre-site planning and installation coordination, On-site technical and training support, Service contract renewal discussions, Spare parts inventory management, Operating Room protocol knowledge, Independent judgment for repairs, Travel management (via careerplan.io/jobs/744000153704839-field-service-engineer-at-intuitive)
Preferred skills
Engineering or applied science degree, Medical device industry experience, Customer relationship management with surgeons and hospital staff
Responsibilities
Analyze customer requirements for system installation, Schedule planned and unplanned appointments, Assess and repair products, Provide technical training in Operating Room environments, Manage administrative duties including billing and documentation, Support sales training and marketing events
Seniority
Mid-to-Senior, hands-on IC