Senior Field Service Engineer (f/m/d)
Core
Senior technical authority responsible for end-to-end diagnosis, resolution, and escalation of complex service incidents for Orbem's AI-powered MRI systems at customer sites and internal labs.
Role type
Senior Field Service Engineer (Physical/Industrial)
Builds
Reliable operation of industrial MRI and automation systems for biological analysis
Domain
Industrial equipment maintenance / Medical imaging / Automation
Deliverable
physical/clinical work
Required skills
Complex electrical/mechanical/automation troubleshooting, PLC/Modbus/Networking knowledge, SOP creation and process improvement, Technical mentoring, Autonomous decision-making under pressure, Italian fluency
Preferred skills
MRI/Medical device servicing experience, German/Spanish proficiency, EFK-equivalent certification
Technologies
MRI systems, PLC, Modbus, AutoCAD, Electrical diagrams
Responsibilities
Own end-to-end resolution of complex/unplanned service incidents, Act as primary escalation point for difficult repairs, Tailor maintenance approaches to local site conditions, Create and improve maintenance SOPs/checklists, Mentor junior Field Engineers, Lead technical problem-solving during installation projects
Seniority
Senior, hands-on IC