Reservation Executive
Core
Manage individual and group reservations across phone, email, and online channels to deliver a bespoke luxury experience while optimizing inventory and revenue.
Role type
Reservation Executive (Luxury Hotel)
Builds
Guest reservations, VIP bookings, and revenue optimization for Rixos Hotels
Domain
Hospitality / Luxury Tourism
Required skills
Reservation management, upselling, PMS proficiency, guest profiling, revenue optimization, policy adherence, reporting, partner relationship management
Preferred skills
Additional languages, shift flexibility, high-pressure multitasking
Technologies
Opera PMS, CRM systems, online booking channels
Responsibilities
Manage reservation requests via multiple channels, maintain accurate guest profiles and special requests, upsell packages to meet revenue goals, collaborate with Front Office and Sales teams, handle VIP and corporate bookings, prepare daily/weekly/monthly reports, build relationships with travel agents and partners.
Seniority
Mid-level, hands-on IC