Job
Core
Managing and coordinating all hotel reservations to maximize room occupancy and revenue while ensuring accurate booking records and excellent service to guests and business partners. (via careerplan.io/jobs/29856-job)
Role type
Reservations Supervisor
Builds
Room inventory management and booking records for hotel guests and partners
Domain
Hospitality / Hotel Operations
Required skills
Reservation system management, occupancy forecasting, staff supervision, policy implementation, data accuracy, multi-channel booking coordination, complaint resolution, data protection compliance
Preferred skills
Supervisory experience, Hospitality Management degree, PMS experience, Greek language knowledge
Technologies
MS Office (Word, Excel, Outlook), Hotel PMS
Responsibilities
Manage reservations from direct, travel agent, OTA, and other channels; allocate daily tasks to staff; review daily arrivals and occupancy reports; liaise with Sales, Front Office, and Revenue departments; maintain accurate rates and records; train and supervise Reservations staff; resolve booking discrepancies and guest complaints.
Seniority
Mid-level, supervisory IC