Reservation Ambassador
Core
Plan room reservations, maximize room revenues, and coordinate reservation department duties to ensure accuracy and efficiency for a luxury hotel.
Role type
Senior Reservation Manager / Sales & Operations Lead
Builds
Room inventory management, occupancy forecasts, and guest booking records for Raffles luxury hotels
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Revenue management, sales forecasting, team supervision, Opera PMS, guest history management, overbooking calculation, corporate account handling
Preferred skills
Additional languages, strategic thinking, cultural awareness
Technologies
Opera PMS
Responsibilities
Plan and prepare occupancy forecasts and monthly statistical reports; supervise and delegate work to reservation associates; resolve customer queries and ensure team training on safety provisions; maintain corporate database with accurate guest bookings; handle discounts and corporate rates per policy; ensure accurate room positioning and calculative overbooking.
Seniority
Senior, hands-on IC with team management