Agent Royal Service
Core
Personalized, anticipatory guest service ambassador ensuring exceptional experiences at a luxury hotel.
Role type
Frontline guest service agent (Royal Service)
Builds
Guest service interactions, reservations, and concierge requests for hotel guests
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Multitasking, operational procedures knowledge, PMS system usage, restaurant/activity booking, inter-departmental coordination
Preferred skills
Luxury hotel experience, Microsoft Office proficiency
Technologies
PMS Opera, Microsoft Office
Responsibilities
Answering client calls and requests, logging and tracking guest requests in PMS, managing wake-up calls and concierge messages, booking restaurant and activity reservations, informing guests about hotel facilities and experiences, coordinating with departments for optimal request follow-up
Seniority
Entry-level to Junior