Principal Customer Success Executive-Financial Services-ServiceNow
Core
Principal Customer Success Executive driving strategic value, retention, and business transformation for C-suite stakeholders in Financial Services accounts using ServiceNow.
Role type
Principal Customer Success Executive (Strategic Account Leadership)
Builds
Long-term strategic value and platform expansion for enterprise clients
Domain
Financial Services / IT Service Management / Enterprise Software
Required skills
Strategic account management, C-suite stakeholder influence, complex transformation leadership, risk mitigation, presales support, governance framework design, AI integration strategy, project management, industry thought leadership (via careerplan.io/jobs/744000153563429-principal-customer-success-executive-financial-services-servicenow-at-servicenow)
Preferred skills
PMP certification, executive-level leadership track record, AI system design and ethical implications expertise
Technologies
ServiceNow, AI-powered tools
Responsibilities
Lead high-complexity transformations for strategic accounts; Identify professional services pipeline opportunities; Partner with Impact teams to create executive narratives; Shape customer organizational strategy with industry thought leadership; Standardize delivery methodologies and governance; Establish relationships with ServiceNow leaders to advocate for product evolution; Identify and mitigate churn risks; Collaborate with Sales Teams on adoption and retention plans; Provide guidance on project governance and SLA adherence; Improve overall customer satisfaction.
