Manager, Customer Operations
Core
Own the operational backbone of the global Go-to-Market engine, ensuring revenue accuracy, smooth onboarding, and clean cash flow at the intersection of Sales, Finance, and Customer Success.
Role type
Manager, Customer Operations (Quote-to-Cash)
Builds
End-to-end Quote-to-Cash process, billing systems, license provisioning workflows, and partner fulfillment channels.
Domain
SaaS / Enterprise Software / IT Operations
Required skills
Quote-to-Cash cycle expertise, Salesforce administration, team leadership, cross-functional stakeholder management, process improvement, audit readiness, contract lifecycle management, partner ecosystem management, data integrity, project management.
Preferred skills
NetSuite, Zuora, Conga, SFDC CPQ, ERP/billing tools, channel order processing, reseller/distributor ecosystem experience.
Responsibilities
Own the integrity of the bookings process end-to-end; drive accurate, timely billing across License, Subscription, and Professional Services contracts; champion the end-to-end Quote-to-Cash process and track KPIs; manage the customer lifecycle from signature to separation; own license operations across customer provisioning, demo environments, and partner enablement; manage channel order processing and partner license fulfillment; serve as the operational backbone for Sales, CS, and Finance by triaging support requests and resolving commercial edge cases; act as the senior point of escalation for billing disputes and provisioning failures; manage and develop a team of 2 operations professionals; lead cross-functional improvement initiatives to drive automation and data integrity.
Seniority
Manager, hands-on IC with team leadership