Technical Analyst, CMDB / ITSM
Core
Supports end-to-end ITSM processes and standards across the service lifecycle, ensuring consistent governance and reliable service delivery for a healthcare organization.
Role type
Technical Analyst (ITSM/CMDB) (via careerplan.io/jobs/744000153520482-technical-analyst-cmdb-itsm-at-northwestern-memorial-healthcare)
Builds
Optimized ServiceNow solutions and ITSM process maturity
Domain
Healthcare IT / IT Service Management
Deliverable
dashboards & analysis
Required skills
ServiceNow, ITSM process governance, system integration, problem determination, capacity analysis, project planning, technical specifications
Preferred skills
Healthcare industry experience, Bachelor's degree in related field
Responsibilities
Maintain operational stability and continuity of ITSM services, facilitate ITSM governance through data maintenance and lifecycle support, drive process maturity via data-driven insights and automation, provide diagnostic expertise for problem resolution, assist in application software development and implementation, mentor Associate Analysts
Seniority
Mid-level, hands-on IC