Lead IT Analyst - Remote
Core
Lead IT Analyst supporting ServiceNow AI solutions and enterprise application services to align technology with business and clinical operations.
Role type
Senior IC IT Analyst (ServiceNow & AI)
Builds
Enterprise IT service management platforms and AI-enabled service management solutions
Domain
Healthcare IT / Enterprise Service Management
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, AI support, knowledge management, workflow analysis, application testing, incident management, change control, process improvement, stakeholder collaboration
Preferred skills
ServiceNow AI, citizen development, reporting analysis, healthcare experience, mentoring
Technologies
ServiceNow, AI tools
Responsibilities
Support implementation and adoption of ServiceNow AI solutions; develop and validate knowledge content for AI tools; analyze tickets to identify content gaps; test and validate AI-generated responses; support application builds, upgrades, and troubleshooting; assess workflows and recommend process improvements; manage incidents, problems, and change control; mentor analysts and drive IT process initiatives
