IT Service Management Analyst
Core
Manage IT Service Management (ITSM) processes, IT asset management, procurement, and Atlassian administration to support efficient IT operations.
Role type
Mid-level or Associate IT Service Management Analyst
Builds
ITSM processes, IT asset inventory, procurement workflows, and Atlassian project configurations
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
ITSM process management, Jira administration, professional reporting, meeting management, autonomous execution, attention to detail, English communication (via careerplan.io/jobs/FA-001-DC-178-it-service-management-analyst)
Preferred skills
ITIL certification, Azure/AWS cost management, Jira Service Management, Jira automation, asset management, procurement experience
Technologies
Jira, Confluence, CMDB, Azure, AWS
Responsibilities
Ensure ITSM policies and processes are up-to-date; organize Problem Management and process review meetings; manage IT asset lifecycle and CMDB; handle equipment and license procurement; configure Jira projects and automations; collect SLAs and produce internal/external reports
Seniority
Mid-level or Associate, hands-on IC
