IT Operations Specialist
Core
Build a modern IT operations function for an AI-native healthcare company, providing onsite and remote support for hardware, software, access, and collaboration tools while leveraging AI ITSM and automation to resolve issues and improve employee experience.
Role type
IT Operations Specialist (Service Desk & Automation)
Builds
Scalable IT support processes, agentic support workflows, and automations for onboarding/offboarding and access management.
Domain
Healthcare technology / Enterprise IT Operations
Deliverable
Dashboards & analysis / Infrastructure
Required skills
IT operations management, ticket triage and escalation, SaaS application support, hardware troubleshooting, automation and workflow design, identity and access management, cross-functional partnership
Preferred skills
AI ITSM platform experience (Serval, Console, Ravenna), regulated industry experience (healthcare/finance/government), MDM systems, API/scripting for automation, Mac and Windows OS support
Technologies
Serval, Google Workspace, Slack, Zoom, Zoom Rooms, MDM systems
Responsibilities
Own daily IT support operations and serve as primary escalation point; manage support requests through Serval including triage and documentation; build agentic support workflows to improve response times; design and maintain automations for employee lifecycle events; manage account access across SaaS applications; provide expert support for workplace hardware and conference room technology; identify recurring issues and replace manual work with automation.
Seniority
Mid-level, hands-on IC
