Customer Service Specialist
Core
Manage the end-to-end Order-to-Cash process for a key customer group, handling complaints, returns, and the Red Bull ordering tool to ensure efficient order processing and high service standards.
Role type
Senior Customer Service Specialist (Supply Chain)
Builds
Order fulfillment workflows, complaint resolution processes, and the Red Bull ordering application
Domain
Consumer Goods / Beverage Industry
Required skills
Order-to-Cash process management, complaint and returns handling, ERP system proficiency, data analysis, stakeholder communication, process optimization, multitasking under pressure, Excel proficiency
Preferred skills
CX software experience (e.g., Zendesk), SAP expertise
Technologies
SAP, Microsoft Excel, Zendesk
Responsibilities
Manage the Order-to-Cash process for a key customer group, handle complaints and returns, maintain and develop the Red Bull ordering tool, ensure high service and quality standards, collaborate with headquarters on consumer complaints, execute system-side goods movements and bookings
Seniority
Mid-level, hands-on IC