Customer Experience Lead Specialist (m/f/d)
Core
Manage daily customer order activities, resolve issues, and ensure data accuracy for consumers in the health, nutrition, and beauty sectors.
Role type
Customer Experience Lead Specialist (Supply Chain/Logistics)
Builds
Efficient order processing and exceptional consumer experience for dsm-firmenich products.
Domain
Health, Nutrition, and Beauty (Consumer Goods)
Deliverable
product features
Required skills
Supply chain or logistics foundation, order management, issue resolution, SAP SD proficiency, dashboard usage, Excel, PowerPoint, crisis management, root cause analysis, end-to-end execution focus.
Preferred skills
Key User initiative leadership, proactive customer-centric approach, quality and safety compliance knowledge.
Responsibilities
Manage daily customer order activities and ensure data accuracy; Foster strong customer relationships with a proactive, customer-centric approach; Resolve issues independently using support tools and escalate when needed; Drive continuous improvement and support service level enhancements; Share customer insights across teams to improve experience and anticipate needs; Ensure compliance with quality, safety, and complaint resolution standards.
Seniority
Individual Contributor, operational level