Coordinador Soporte en Sitio
Core
On-site coordination and supervision of end-user infrastructure support, including hardware and software troubleshooting for client locations.
Role type
Senior IC IT Support Coordinator (On-site)
Builds
Operational stability and efficiency for client business units
Domain
IT Infrastructure / End-User Computing
Deliverable
physical/clinical work
Required skills
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Teams, OneDrive, remote support, desktop/laptop/tablet support, Dell/HP/Lenovo hardware, label printers, badge printers, laser printers, inkjet printers, matrix printers, receipt printers, peripherals (turrets, biometrics, scanners), videoconferencing room support, OS imaging, office software support, ITSM ticket management
Preferred skills
ServiceNow, Ivanti, IT asset management, Dell certification, ITIL fundamentals
Responsibilities
Coordinate on-site support services for end-user infrastructure, supervise ticket tracking for the on-site support tower, manage exceptions and dependencies with client areas, oversee inventory movements across buildings and branches, supervise periodic reconciliations, coordinate corrective and preventive plans, validate documentation with solutions and notes, supervise secure deletion certificates and evidence, manage ticket documentation, follow up on manufacturer warranties, coordinate warranty equipment movements, supervise backup equipment, maintain traceability of temporary assets, attend internal and external audits, manage control evidence
Seniority
Mid-level, hands-on IC