Customer Care Specialist - Robotics Division
Core
First point of contact for robotics service inquiries, managing support from initial contact through resolution and coordinating field service dispatch.
Role type
Customer Care Specialist (Robotics)
Builds
Service support experience and operational efficiency for industrial robotics customers
Domain
Industrial Robotics / Manufacturing Services
Deliverable
client delivery
Required skills
CRM systems, ERP (SAP), ticketing systems, scheduling, data entry, technical support coordination
Preferred skills
Aurea CRM, data analytics, reporting
Technologies
CRM, SAP, KPI reporting tools
Responsibilities
Receive and assess customer inquiries; Coordinate escalation of technical issues to Field Service Engineers; Schedule and dispatch Field Service Engineers; Maintain accurate records in CRM and ERP systems; Assist with service quotations and spare parts requests; Build strong customer relationships and ensure satisfaction.
Seniority
Individual Contributor