Help Desk II Livello
Based in Italy
Core
Second-level IT support specialist providing hardware and software troubleshooting, user assistance, and workstation management.
Role type
Level 2 Help Desk Technician
Builds
Maintains and configures workstations, printers, and network peripherals for end-users.
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
Windows OS, hardware/software troubleshooting, networking basics (TCP/IP, DNS, DHCP), Microsoft Office 365, user account management, ticketing systems
Preferred skills
Active Directory, escalation management
Responsibilities
Provide second-level technical support, manage support tickets, install and maintain workstations, diagnose hardware/software issues, configure PCs and peripherals, manage user access rights, escalate complex issues.
Seniority
Mid-level, hands-on IC