IT Technician
Core
Provide first- and second-level technical support for employee hardware, software, network, and system issues in a manufacturing or business setting.
Role type
IT Technician (Level 1/2 Support)
Builds
Desktop computers, laptops, printers, scanners, mobile devices, and local/wireless network infrastructure.
Domain
IT Support / Manufacturing
Required skills
Windows troubleshooting, Microsoft 365 support, network troubleshooting, hardware support, Active Directory management, user account management, cybersecurity measures implementation, security alert monitoring, backup procedures, disaster recovery support, VPN configuration, LAN maintenance
Preferred skills
Associate degree in IT/CS, relevant IT certifications, 2–5 years of IT support experience in manufacturing or business settings
Technologies
Active Directory, Microsoft 365, Windows, Office 365, VPN, LAN, Cloud, Hardware, Network, Security, Mobile
Responsibilities
Respond to help desk tickets and resolve issues promptly, Install and configure desktops, laptops, printers, scanners, and mobile devices, Monitor and maintain local and wireless networks, Assist with server administration and backups, Manage user accounts, permissions, and access rights, Implement and support cybersecurity measures and respond to security alerts, Train employees on company software and IT best practices
Seniority
Mid-level, hands-on IC