Reservations Supervisor
Core
Coordinate all hotel room requirements including group business, wholesale partners, and direct leisure guests to ensure high service standards and revenue potential.
Role type
Reservations Supervisor
Builds
Hotel room inventory and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, team supervision and training, rate and promotion updates, group block management, PMS and CRS system proficiency, up-selling and cross-selling, operational reporting, health and safety compliance
Preferred skills
Experience with Opera Cloud and Passkey Cvent, Group Reservations and Wholesale market segment knowledge
Technologies
Opera Cloud, CRS, Passkey Cvent, Microsoft applications
Responsibilities
Respond to reservation requests and guest communications, supervise and coach reservation agents, manage call volumes and administrative duties, update team on rates and promotions, prepare operational reports, liaise with Conference Services and Catering, review group resumes and VIP reservations, enforce department standards and policies
Seniority
Mid-level, hands-on IC