Front Office Supervisor
Core
Lead and inspire the front office team to deliver superior guest service and maintain product quality standards at a luxury hotel.
Role type
Front Office Supervisor (Service-minded leader)
Builds
Guest experiences and operational efficiency for 1 Hotels/Starwood
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Team supervision and coaching, Guest relations and complaint resolution, Operational planning and scheduling, Cross-departmental coordination, Performance improvement and process optimization, Brand standards compliance
Preferred skills
Luxury hotel management experience, Financial performance management
Technologies
None stated
Responsibilities
Supervise and manage front office team members to ensure productivity and quality; Resolve service calls and glitches by coordinating with F&B, Housekeeping, and Engineering; Develop goals and plans to prioritize departmental work; Handle guest problems and complaints; Schedule team members and track time and attendance; Train, coach, and mentor staff on performance and guest service; Uphold brand vision and mission.
Seniority
Mid-level Supervisor