Customer Quality Engineer
Core
Primary liaison between customers and the organization, ensuring satisfaction through effective communication, timely response to requirements, complaint management, and cross-functional coordination to resolve issues.
Role type
Customer Quality Engineer
Builds
Customer satisfaction and quality delivery outcomes
Domain
Automotive manufacturing
Deliverable
client delivery
Required skills
8D problem solving, root cause analysis, APQP, PPAP, PFMEA, SPC, MSA, IATF 16949, ISO 9001, customer scorecards, KPI analysis, IMDS submission, customer portal navigation
Preferred skills
Automotive industry experience, OEM or Tier 1 customer interaction, mechanical/industrial/mechatronics/quality engineering background
Technologies
IMDS, BMW/Honda/Stellantis customer portals (via careerplan.io/jobs/744000153014289-customer-quality-engineer-at-aumovio)
Responsibilities
Act as primary point of contact for assigned customers; respond to inquiries and manage complaints; coordinate containment, corrective, and preventive actions; lead problem-solving activities using 8D, 5 Why, Fishbone, and PDCA; monitor customer performance metrics and satisfaction levels; analyze quality trends; participate in customer audits and quality reviews; collaborate with Quality, Manufacturing, Engineering, Supply Chain, and Program Management teams; escalate critical issues impacting satisfaction, quality, or delivery.
Seniority
Mid-level, hands-on IC