Customer Quality Engineer
Core
Drive Customer Complaints and Excursion Quality Eradication Program, manage customer incidents, and lead quality improvement actions.
Role type
Customer Quality Engineer
Builds
Robust 8D reports and quality improvement programs for customers
Domain
Semiconductor manufacturing quality management
Required skills
8D problem solving, 5Why's, Fishbone analysis, automotive quality standards, customer incident management, RMA stock disposition, internal/external X-fertilization, KPI deviation RCA (via careerplan.io/jobs/563637173207150-customer-quality-engineer-at-stmicroelectronics)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Drive Customer Complaints and Excursion Quality Eradication Program, ensure interface with division/FQS and customers for cycle time, follow up on customer feedback and requests for managed incidents, achieve and sustain Best-in-class 8D reports, monitor 8D actions effectiveness, lead managed packages Quality improvement Program, participate in KPI deviation RCA and action plan elaboration, manage Internal and External X-fertilization, manage customer RMA stock disposition
Seniority
Mid-level (5 years experience)
