Senior/ Coordinator, Customer Quality Excellence
Core
Serve as the primary quality partner for customers and internal stakeholders, managing quality inquiries, deviations, and complaint handling to ensure optimal service value.
Role type
Senior/Coordinator Customer Quality Excellence
Builds
Customer QA relations and service levels for Global and regional Key Account programs
Domain
Food industry quality assurance
Deliverable
client delivery
Required skills
Quality Assurance experience in Food industry, customer interaction management, complaint handling, process improvement, stakeholder service orientation, accountability, cross-functional collaboration
Preferred skills
Spanish language proficiency
Technologies
None stated
Responsibilities
Act as the quality key-contact for customers and internal business partners; Build customer QA relations by creating various service levels; Support and ensure good complaint handling processes; Ensure timely and correct response to customer requests; Seek opportunities to improve customer services processes; Provide operational support within projects and sales functions in QA related topics
Seniority
Senior, hands-on IC