Quality Engineer - Customer Account Manager
Core
Primary point of contact for customers and commercial teams regarding quality issues, performing root cause analysis, containment, and corrective actions to ensure product standards and minimize costs.
Role type
Quality Engineer - Customer Account Manager
Builds
Electrical distribution systems and components
Domain
Manufacturing / Electrical Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis, 8D problem solving, CARs, quality systems management, engineering drawing review, manufacturing process knowledge, KPI monitoring, corrective action planning, stakeholder communication, project tracking, FMEA participation, cost recovery management
Preferred skills
Lean Manufacturing, APQP, PPAP, Six-Sigma, Poka-Yoke, Kaizen, ISO9001 familiarity, commercial awareness, new product introduction support
Technologies
8D, CARs, FMEA, APQP, PPAP, ISO9001
Responsibilities
Coordinate activities to evaluate and resolve technically challenging engineering and quality-related problems at customer facilities; Investigate reports of defective, damaged, or malfunctioning parts to determine problem nature and scope; Initiate containment of stock and prevent nonconforming production; Examine defective parts for conformance to engineering design drawings; Identify anomalies on engineering drawings and communicate back to design function; Evaluate findings to formulate and coordinate corrective action plans; Monitor and report on Key Performance Indicators (KPIs) to prevent non-conformity; Assist with new product introduction, pre-production trial runs, and first off sample approvals; Manage and coordinate customer PPM, DO, DPU, cost recovery, and supplier warranty indicators; Write reports and present progress to clients and management teams.
Seniority
Mid-Senior, hands-on IC
