Senior Expert GES SBS Customer Quality
Core
Act as a key Quality Assurance partner for customers and internal stakeholders, ensuring excellence in customer quality support, complaint management, and quality-related inquiries within the food and ingredients industry.
Role type
Senior Customer Quality Expert
Builds
Customer quality support processes and complaint resolution workflows
Domain
Food and ingredients industry
Deliverable
client delivery
Required skills
Food hygiene standards knowledge, HACCP expertise, quality systems management, ISO certification knowledge, customer relationship management, complaint handling, continuous improvement, cross-functional collaboration
Preferred skills
Spanish language skills
Technologies
Excel, Power BI, CRM systems, Outlook, PowerPoint
Responsibilities
Serve as the primary quality contact for customers and internal business partners; Respond to customer quality requests, questionnaires, statements, issues, and inquiries accurately and on time; Build and maintain strong customer QA relationships while supporting global and regional key account programs; Manage and support complaint handling processes to ensure customer satisfaction and resolution; Drive continuous improvement initiatives for customer service, quality processes, and documentation; Collaborate with Sales, Marketing, Product Management, Regulatory Affairs, and other functions to support new products, services, and quality-related projects.
Seniority
Senior, hands-on IC