Director of Operations
Core
Leading the design, standardization, and continuous improvement of operations processes, systems, and training to ensure high-quality product and service outcomes for customers.
Role type
Director of Operations (Leadership)
Builds
Robust operations processes, equipment, technology, systems, and training programs
Domain
Property intelligence, geospatial technology, and aerial imagery
Deliverable
production ML models
Required skills
Operations management, Quality Control/Assurance, Process improvement, Project management, Budget management, Vendor/partner management, Incident response, Strategic planning
Preferred skills
Agile methodology, Continuous improvement certification, Salesforce, Property insurance domain expertise
Technologies
Microsoft Office, Salesforce
Responsibilities
Drive daily performance of operations teams to exceed SLAs; Establish and maintain Quality Control/Assurance programs; Develop and control operational procedures and training; Collaborate with Product, Sales, and Technology teams on new services; Lead incident response teams; Prepare operational performance reports and KPIs; Manage capital budget and expenditures; Oversee Disaster Recovery and Business Continuity planning.
Seniority
Director, strategic leadership
