Responsable Back Office Commercial (H/F) - Nantes (44)
Core
Manage commercial back-office operations and lead a team supporting sales and key account activities for a global laboratory network.
Role type
Senior commercial back-office manager
Builds
Commercial support processes, client data quality, and team performance for B2B laboratory services
Domain
Life sciences / Food safety / Environmental analysis
Required skills
CRM management, KPI tracking, team leadership, client relationship management, contract and quote management, dispute resolution, project transformation, business analysis
Preferred skills
AI tool implementation, cross-functional collaboration, procedural documentation
Responsibilities
Monitor service KPIs (quotes, contracts, orders, client satisfaction), supervise commercial offer management, ensure CRM data quality, lead a team dedicated to client portfolio management, drive digitalization and transformation projects
Seniority
Senior, hands-on IC with team management