Assistant Manager - Desktop Support
Core
Assist IT management in maintaining system compliance, owning day-to-day IT support processes, and managing staff and customer relationships.
Role type
Assistant Manager, IT Operations & Support
Builds
IT service delivery, incident resolution, and compliance reporting for client and internal infrastructure
Domain
IT Operations / End-User Computing / Service Management
Deliverable
dashboards & analysis
Required skills
IT team management, incident management, change management, asset management, end-user computing compliance, audit compliance, stakeholder communication, business process analysis, performance management, ITIL framework knowledge
Preferred skills
ITIL certification, commercial operations understanding
Technologies
Anti-Virus tools, Patch Management systems
Responsibilities
Monitor incidents and requests to ensure completion in client and WNS infrastructure; line manage and develop the reporting IT team; draft reports on IT Service Delivery for senior management; conduct audits and ensure compliance; coordinate with internal and external technology groups to meet deliverables; act as a point of escalation for customers; review business processes and suggest improvements.
Seniority
Mid-Senior, hands-on IC with management responsibilities