Tecnico Help Desk
Core
Operational support for Workplace Management, assisting users and managing daily workstations, devices, and IT assets.
Role type
Help Desk Technician
Builds
Support for user workstations and IT asset management
Domain
IT Support / Workplace Management
Required skills
Windows OS, macOS, Android, iOS, PC/notebook configuration, hardware installation and replacement, ticket management, printer/peripheral management
Preferred skills
Ticketing tools, IT Asset Management and Inventory
Responsibilities
Manage workstations, PCs, notebooks, and peripherals; Install, configure, and replace hardware components; Provide Level 1 support for workplace issues; Monitor and manage tickets within SLAs; Support Asset Management and Inventory activities; Configure and manage printers and other peripherals
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