IT Associate
Core
Providing technical assistance to employees via service desk, hardware provisioning, and AV support.
Role type
IT Associate (Service Desk)
Builds
Internal employee support services
Domain
Corporate IT / Helpdesk
Deliverable
client delivery
Required skills
Mac endpoint administration, iOS device support, network troubleshooting, account provisioning/de-provisioning, hardware procurement, knowledge base writing
Preferred skills
AV equipment management, Google Workspace administration, JAMF/Google MDM management
Technologies
macOS, iOS, Okta, Google Workspace, JAMF, Google MDM, Zoom, Google Meet
Responsibilities
Troubleshoot hardware and software issues for Mac endpoints, manage conference room equipment and AV for live events, support account provisioning and de-provisioning, write knowledge base articles, manage IT hardware and software procurement, perform basic wired and wireless network troubleshooting
Seniority
Mid-level (3-5 years experience)
