Especialista de Processos de Vendas - Salesforce
Core
Strategic Sales Operations Specialist focused on evolving the experience of SME sales channels through process mapping, root cause analysis, and continuous improvement.
Role type
Senior Sales Operations / Business Process Improvement Specialist
Builds
Optimized sales processes, efficiency initiatives, and data-driven insights for SME sales channels
Domain
Financial Services / Risk Intelligence / Sales Operations
Required skills
Process mapping and redesign, Root cause analysis, Data analysis and reporting, Stakeholder management, Project management, Salesforce administration, Continuous improvement methodologies (Lean, Six Sigma, PDCA), Executive presentation skills
Preferred skills
Customer/channel-centric mindset, End-to-end process visibility, Problem-solving, Data-driven decision making, Cross-functional influence
Technologies
Salesforce, Trailhead
Responsibilities
Map end-to-end sales journeys to identify friction points and opportunities for simplification; Analyze operational data to build hypotheses and measure impact on conversion and productivity; Lead cross-functional initiatives to reduce operational load and improve sales efficiency; Translate business needs into scalable solutions and requirements; Structure KPIs and executive reports to track baseline and results; Monitor solution effectiveness post-implementation and drive continuous evolution of the sales process.
Seniority
Senior, hands-on IC
